Mobile App/ Design Lab FAQ
Can I use the design Lab just to create mockups?
Absolutely. Create your design then click save or screenshot it for a mockup.
If I place the order, how will my design be printed?
We will use Sublimation printing. A very high quality print process in which the print is dyed into the fabric forever. And we print on our own high quality Silky Socks manufactured garments.
How Long will it take to get my order?
It’s a 3-5 Business day production time + Ship time to your location from CA
How long does shipping take?
We ship all orders from California. You’ll see shipping speed options for USPS, FedEx and UPS on Checkout. Don’t forget to add 3-5 business days production time to this.
Can I do a rush order? If you need it faster than our normal turn around, please place the order then email us your deadline at firstname.lastname@example.org and we will do our best to accommodate! Rush fee may apply.
How much is Shipping? 1 pair of socks or 1 t-shirt typically costs $4-5 for shipping and goes up from there.
We offer Free Shipping for orders over $150 within the mainland USA.
Do you ship Internationally? Yes we ship worldwide.
(Note: Duty and import charges are the responsibility of the buyer, not Silky Socks. See additional disclaimer below)
How do I know my Size? And what sizes do you carry?
Please refer to the below size chart for socks! It goes by your shoe size.
Shirts: Our shirts fit true to size. So order the size you normally would.
Boxers and Underwear: Recommended to order 1 size up from what you normally would for a more comfortable and relaxed fit.
If I want someone to edit or review my designs before making them can you guys do that? Yes, please place your order, then you will get an email confirmation. Reply to that email asking us to review your artwork or any change/requests you may have.
Image Quality? Please utilize the best image quality you have available. Avoid pixelated images as that will affect the final print quality.
How do I tile an image? Use the 2nd button on the bottom of the App. It shows multiple images. That is our "tile an image" button.
Can I put something different on the front and back? Some of the products will allow a different artwork on the front and back as you'll see a button under the product that says "Front" or "Back". If you don't see that option, then we will print the same artwork on both the front and back.
Will it actually look like what I see on my screen? It looks so good on the phone but I'm worried about how it will actually look in person?
We will do our absolute best to recreate what you see on screen, however, it will never be 100% accurate. There are some areas where the print just cannot reach. That’s the nature of sublimation on ready made blank apparel. You can bet on 90%-95% accuracy and our efforts for continuous improvement in quality! We encourage you to place all logos or critical elements away from the edges, so they are included on the garment and less exposed to getting cut off, and use images that are high resolution and high quality so we may give you the best output in print quality!
WILL THE COLORS FADE? No, they will not fade. The cool thing about this print process is that dye sublimation is a permanent print process embedded into the fabric forever.
Do you print them yourself? Yes we do! All made by us, for you. Email email@example.com if you have any concerns or questions!
Can you design them for me? Yes. Normally we do this for bulk orders of 12 or more only. But we will try and accommodate your request. Please email us at firstname.lastname@example.org with your logo/photos and we will create a mockup. Note: A design fee may apply if it's a time consuming project or excessive revisions are required.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
Unfortunately, we cannot take returns or exchanges on custom orders. All sales are final on custom orders. But if you are not satisfied, we will remake it for you. You may have to send us a better quality image or something to remake it. And if we sent you the wrong thing, please reach out to us with proof of what you received and we will fix it for you.
All claims for a return or exchange please email: email@example.com
We reply to emails during business hours M-F.
We are located at:
330 W Crowther Ave
Placentia, CA 92870